This was a difficult for me to accept at first because I had never spent over $30 for an article of clothing. Yet here I was, wanting to spend $50+ dollars on a dress that I wasn't even sure where I could wear it. I thought about it for a while and finally decided to make the purchase. Once I received my dresses, I finally understood why it was worth the extra cash to purchase dresses from Modcloth (later I'd discover PUG, Bernie Dexter, etc). The quality of the reviews online, the fabric and lining of the dresses and the customer service was worth my money.
When I received my dresses, I immediately tried them on and felt they were too large for my taste. I had researched and read all the reviews online, however, I had tried taking my own measurements and that resulted in the ill fitting dresses. Without hesitation, I set up on online exchange for the next size down and mailed the dresses out the next day. When I became nervous that my exchange wouldn't process before a trip I was taking in a couple of weeks, I emailed customer support and they had the dresses at my door...THE NEXT DAY! I didn't pay for shipping or and expedited processing fee. Every time I've had to talk to customer support for an issue or exchange, they have been incredibly helpful, positive and down to earth. Way to go Modcloth!
The sales, selection and positive community are what keep me coming back to Modcloth!
Shoes: Bait Footwear Ida in Dove Grey
Cardigan: Target
I completely related to this post! I hadn't really spent more than $30 for an item of clothing either before ModCloth and understood why it was good to do so after becoming familiar with them. And I had a similar experience with getting an ill fitted dress and get it delivered to me the next day at no extra charge! Yay ModCloth!!
ReplyDeleteLauren, I'm still amazed at the quality difference! Even though I am spending more upfront, I won't be replacing clothes as often as I used too! I love Modcloth!
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